Shipping policy

Shipping Policy

Processing time
In-stock orders usually ship within 3 business days. Pre-orders ship on the timeline posted in the product description, and I keep the tracker page updated as things move.

If an order can’t ship within the posted timeline, I’ll email you with an updated date and the option to cancel for a full refund to your original payment method.

Mixed carts
If your cart has both pre-order and in-stock items, the whole order ships together with the pre-order. I don’t split orders.

Shipping rates
Shipping is calculated by weight at checkout. US orders over $200 ship free with standard shipping.

International orders
I ship internationally. Duties, taxes, and customs fees are set by your country and are the buyer’s responsibility. I’m not able to pay or estimate them ahead of time. Customs timing is out of my hands and can vary a lot.

Address changes
Double check your address at checkout, including any apartment or unit number. I can update an address until the shipping label is printed. After that, I can’t reroute it, but you can try a change or intercept directly with the carrier.

Combining orders
If you placed more than one order and want them shipped together, email me as soon as possible. Combining isn’t automatic.

Ship Protect
You can add Ship Protect at checkout. It covers packages that are lost in transit (never marked delivered) or arrive damaged, and lets me send an expedited replacement. It does not cover packages marked delivered but missing, or stolen packages.

Delivered but missing
Once the carrier marks a package delivered, the order is complete on my end, and I’m not able to refund or reship it. Check around the property and with neighbors, and give it a day or two in case it was scanned early. If it still doesn’t turn up, file a missing mail claim with USPS, and a police report if you think it was taken. I’m happy to confirm the address I shipped to.

Returned to sender
If a package comes back to me, I’ll email you. Send me a corrected address and I’ll invoice the actual reshipping cost with no markup, then ship it once that’s paid. I hold returned packages for 30 days. After that they go back into stock and aren’t refunded.

Damaged or wrong items
Email me within 14 days of delivery with your order number and a photo, and I’ll make it right.

Questions
Email me at spideyhelpline@gmail.com.