Refund policy

Refund Policy

All sales are final

Everything I sell is final sale. Please look over your order carefully before you check out, and check the size chart in the item description before buying. I don't offer refunds or exchanges for change of mind, wrong size ordered, or "didn't fit."

Sizing

Ordering the wrong size isn't eligible for a return or refund. Every item has a size chart in its description, so please use it before you order. If you're between sizes or unsure, message me before checkout and I'll help you pick.

Pre-orders

Pre-orders are non-refundable unless I cancel the drop myself. When you place a pre-order you're reserving a piece that's still in production, so those orders are locked in. I post timelines and updates across Instagram, Discord, and the tracker page so you always know where your order stands.

If something's wrong with your order

I'll always make it right if an item shows up damaged or if I made a mistake on your order. If that happens, email me at spideyhelpline@gmail.com within 7 days of delivery with your order number and a photo, and I'll sort out a replacement or fix.

Missing packages

Once USPS marks your package as delivered, the order is complete on my end. If it's marked delivered but you can't find it, file a missing mail claim with USPS. I can confirm your address and order details for the claim, but I can't refund or reship anything that's been marked delivered. A package marked delivered is not considered lost in transit, so Ship Protect does not apply in that case.

Ship Protect

You can add Ship Protect at checkout for extra coverage. It applies to packages that are lost in transit (never marked delivered) or that arrive damaged, and it lets me send an expedited replacement. It does not cover packages that are marked delivered but missing, or packages that are stolen.

Questions

Email me anytime at spideyhelpline@gmail.com and I'll get back to you.

Mike / UBG